Smart911 Allows Polk County Residents to Create Safety Profiles

Smart911 Allows Polk County Residents to Create Safety Profiles

Polk County announced the addition of Smart911 on Monday.  Smart911 is a FREE national service that allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency.  If that citizen needs to dial 9-1-1, their Safety Profile will immediately display on the call taker’s screen, saving seconds and even minutes in response to the emergency. 

Citizens can visit to sign up and create a Safety Profile for their household, providing information such as the names and photos of family members, health conditions, medications, pets in the home, vehicle details and emergency contacts.  All information in each profile is voluntary, and each household can determine what details are important to include, as each household is different and therefore the potential rescue needs will also vary.

Examples of situations in which Smart911 can assist include:

  • If a call is made from a mobile phone, a Safety Profile can provide an address which will allow first responders a location to respond to, even if cell service is poor or the call is dropped.
  • If there is a fire in the home, a Safety Profile can immediately provide details on how to gain access into the building, the number of residents and pets inside, and a floor plan detailing the location of bedrooms and nearest exits.
  • During a medical emergency, a Safety Profile can deliver important details on how to treat a patient, ranging from potential allergies to medical conditions such as epilepsy or autism.
  • In a collision, the Safety Profile can include vehicle information, the citizen’s medical treatment restrictions and emergency contact details.

“We often spend the first few minutes during an emergency gathering information and assessing the scene,” said Des Moines Fire Department Inspector Brian O’Keefe. “By having this information, such as photos of family members, details of those who may need evacuation assistance and even utility shut off locations, while we are en route we can begin our on scene efforts more quickly.”

Smart911 has been adopted in 38 states and over 1,000 communities. Your Smart911 profile will work in any of these locations if you call 9-1-1.  It has been credited with positively impacting emergency situations and saving lives across the U.S.

For more information about Smart911 in Polk County contact:
Samantha Brear, Polk County E911 Coordinator
Phone: (515)286-2107 or (515) 240-6445
Smart 9-1-1 YouTube Video

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